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SHIPPING POLICY
Due to the current circumstances regarding COVID-19, delivery times may be slower than usual.
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FedEx *
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"We recently announced a temporary surcharge on all FedEx Express® and TNT international parcel and freight shipments beginning April 6. ​
We implemented this surcharge due to the various COVID-19 containment restrictions issued in countries around the world. Those restrictions are disrupting the global supply chain. As a result, air cargo capacity is limited, and we are incurring incremental costs as we adjust our international networks to best deliver much-needed goods and services in this constrained environment...This increase will allow us to continue providing the best possible service to our customers during this time."
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To learn more please visit the FedEx website here.
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Thank you.
RETURN POLICY
Online Shop Orders
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If any product arrives damaged or defective, customers are entitled to an immediate refund or replacement.
All shipments are fully insured. If a product does not fully meet your expectations, please contact us for customer care at lianatarantini.art@gmail.com to resolve. Returns or replacements for aesthetic / stylistic reasons may be subject to a return shipping charge.
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Please email us for more information on whether your piece can be returned, refunded or replaced.
Custom Orders
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Please keep in mind that due to the nature of our handmade custom pieces, we cannot provide a refund for these purchases.
PAYMENT METHOD
Once you have added your product(s) to your cart, click the shopping bag icon at the top right corner of the site when you are ready to check out.
At check out, please fill out your shipping information and select continue. Then you will be asked to select your preferred delivery method. You can choose Primary Shipping (5-10 Business Days) or Priority Shipping (1-2 Business Days). Next, please select your preferred payment method of Credit/Debit or Paypal. If you are paying with a Credit/Debit Card, you will be prompted to fill out your Credit/Debit Card details below. Your payment and personal details are protected by SSL encryption. Once you have completed filling out your shipping and payment details, you are set and you can place your order!
Liana Tarantini Sculpture and Design uses your mailing address information to ship your purchase through FedEx and/or Canada Post (shipping policies are outlined on the Shipping Policy page).
All Credit/Debit Cards and Paypal are all accepted forms of payment.
After payment is completed at checkout, you will receive an email confirming that your payment was successful.
Custom order payments may vary based on each specific project. This may include but is not limited to, payment plans, project deposits, and process of completion. Additional fees are liable to be the responsibility of the client, such as: installation fees, delivery and handling, or additions requested by client after project confirmation.
All products and creations remain Liana Tarantini Sculpture & Design's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Liana Tarantini Sculpture & Design.
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All transfers conducted through Liana Tarantini Sculpture & Design are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.